Terms and Conditions

Effective Date: August 29, 2026

Welcome to the website and online fundraising platforms of NextStep Raleigh. By using our website, making a donation, registering for an event, purchasing a ticket, participating in an auction, or otherwise engaging with NextStep Raleigh through an online platform, you agree to the following Terms and Conditions.

1. About NextStep Raleigh

NextStep Raleigh is a nonprofit organization dedicated to providing community-based recovery, fitness, and wellness opportunities for individuals living with paralysis and other neurological conditions.

These Terms and Conditions apply to transactions and activities conducted through the NextStep Raleigh website and third-party fundraising or payment platforms used on our behalf.

2. Donations

All donations to NextStep Raleigh are voluntary and support our charitable mission, programs, operations, equipment, and other organizational needs unless a specific restricted purpose is stated at the time of the donation.

Donations are generally non-refundable. If you believe a donation was made in error, please contact NextStep Raleigh promptly. Refund requests will be reviewed on a case-by-case basis.

Donors are responsible for providing accurate payment and contact information.

NextStep Raleigh is a tax-exempt nonprofit organization. Donations may be tax-deductible to the extent permitted by law. Donors should consult their tax advisor regarding their individual circumstances.

3. Event Registrations and Tickets

Registration fees and ticket purchases for NextStep Raleigh events are generally non-refundable unless otherwise stated for a particular event.

If an event is postponed, rescheduled, relocated, or modified due to circumstances beyond our control, NextStep Raleigh will make reasonable efforts to communicate changes to registered participants.

If an event is cancelled by NextStep Raleigh, the organization may offer a refund, credit, or the opportunity to convert the payment into a charitable donation, depending on the circumstances.

Event tickets and registrations may not be resold for commercial purposes without prior authorization from NextStep Raleigh.

4. Sponsorships

Event and program sponsorships are considered commitments to support NextStep Raleigh and may include benefits such as tickets, recognition, advertising, hospitality, or other benefits described in the applicable sponsorship materials.

Because sponsorship commitments may result in expenses and obligations being incurred by NextStep Raleigh, sponsorship payments are generally non-refundable.

The tax-deductible portion of a sponsorship may be reduced by the value of goods or services received. Sponsors should consult their tax advisor regarding deductibility.

5. Auctions

Participation in any live, silent, online, or mobile auction conducted by NextStep Raleigh constitutes agreement to the applicable auction rules.

All bids are considered binding once submitted.

The highest qualifying bidder at the close of an auction is responsible for payment of the winning bid unless otherwise determined by NextStep Raleigh.

Auction items are provided "as is" unless otherwise stated. Restrictions, expiration dates, availability, blackout dates, transferability, and other conditions imposed by donors or providers remain the responsibility of the winning bidder to review and follow.

Unless otherwise stated, auction purchases are final and non-refundable.

NextStep Raleigh reserves the right to resolve bidding disputes, withdraw an item, extend or modify bidding, or correct errors when reasonably necessary to ensure a fair auction process.

6. Goods and Services Received

Certain payments to NextStep Raleigh, including event tickets, sponsorships, auction purchases, and other transactions, may include goods or services provided in return for payment.

Only the portion of a payment that exceeds the fair market value of goods or services received may qualify as a charitable contribution under applicable law.

NextStep Raleigh may provide acknowledgment or tax information when appropriate. Individuals and businesses remain responsible for determining the tax treatment of their payments.

7. Payment Processing

NextStep Raleigh may use third-party platforms and payment processors, including OneCause, to process donations, registrations, sponsorships, auction purchases, and other transactions.

By submitting payment information, you authorize the applicable payment processor to charge the payment method you provide.

NextStep Raleigh is not responsible for interruptions, technical issues, security practices, or other matters arising solely from services operated by third-party providers. Your use of those services may also be subject to the provider's own terms and privacy policies.

8. Recurring Donations

If you establish a recurring donation, you authorize charges according to the frequency and amount selected at the time of enrollment.

You may request that a recurring donation be changed or cancelled by contacting NextStep Raleigh. Cancellation requests should be made before the next scheduled payment whenever possible.

9. Website Use

The content of the NextStep Raleigh website is provided for general informational purposes.

You agree not to use the website or associated fundraising platforms in a manner that is unlawful, fraudulent, disruptive, harmful, or intended to interfere with the operation or security of the website or services.

Content on the NextStep Raleigh website, including text, graphics, logos, photographs, videos, and other materials, may not be reproduced or used for commercial purposes without permission, except where otherwise permitted by law.

10. Medical Information Disclaimer

Information provided through the NextStep Raleigh website, social media accounts, fundraising materials, or other public communications is for general informational purposes and should not be considered medical advice.

Individual outcomes vary, and no communication from NextStep Raleigh should be interpreted as a guarantee of recovery, improvement, or a particular medical or functional outcome.

Individuals should consult appropriate healthcare professionals regarding medical decisions.

11. Communications

By providing your contact information, you may receive communications related to your donation, transaction, event participation, or relationship with NextStep Raleigh.

Where required by law, marketing communications will include an opportunity to unsubscribe or opt out.

Consent to receive marketing communications is not a condition of making a donation or purchasing goods or services.

12. Privacy

NextStep Raleigh respects the privacy of its supporters, clients, event participants, and website visitors.

Information collected through our website and fundraising platforms is handled in accordance with our Privacy Policy and the policies of applicable third-party service providers.

13. Limitation of Liability

To the extent permitted by law, NextStep Raleigh will not be liable for indirect, incidental, special, or consequential damages arising from use of its website, fundraising platforms, events, auction items, or third-party services.

Nothing in these Terms and Conditions is intended to waive any rights or protections available to NextStep Raleigh under applicable law.

14. Changes to These Terms

NextStep Raleigh may update these Terms and Conditions periodically to reflect changes in our programs, fundraising activities, technology, legal requirements, or organizational practices.

Updates will become effective when posted on the NextStep Raleigh website unless otherwise stated.

15. Governing Law

These Terms and Conditions are governed by the laws of the State of North Carolina, without regard to conflict-of-law principles.

16. Contact Us

Questions regarding these Terms and Conditions, donations, event transactions, or refund requests may be directed to NextStep Raleigh through the contact information provided on our website.

NextStep Raleigh
www.nextstepraleigh.org